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Our Customer Service Centre takes care of our customers’ needs before, during or after they have visited our store, whether that is physical or online. We serve our customers in multiple channels including phone, webchat, social media and e-mail. The days in CSC are full of interesting contacts with people in an environment where the pace is high. As always in JYSK, also our Customer Service Centre has its own goals that you can achieve together with your team!

CUSTOMER SERVICE SUPPORTER

What will you do?

You deal with customer requests in multiple channels. You assist customers with product, delivery and claim inquiries including providing sales service. As a Customer Service Supporter you work in a high-paced environment, where excellent communication skills are combined with the ability to handle multiple systems while providing excellent customer service

BUILD YOUR CAREER.

CUSTOMER SERVICE AREA RESPONSIBLE

What will you do?

You will get the possibility of achieving goals within your own area of responsibility, which will demonstrate your ability to continue further in your JYSK Customer Service career. As an Area Responsible in Customer Service you’ll get the chance to become an expert in one or more Customer Service areas, train your team members, share your best practice from your area.

BUILD YOUR CAREER.

CUSTOMER SERVICE TEAM LEADER

What will you do?

You are in charge of leading your team towards the goals set together with the Customer Service Manager. You plan and manage the day to day team tasks together with the Customer Service Manager. As Customer Service Team Leader you play a valuable role in developing the team, whilst creating a good atmosphere in the team. A great career step for decisive and energetic people wishing to evolve within Customer Service.

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CUSTOMER SERVICE MANAGER

What will you do?

You have the overall responsibility of the Customer Service Center operations. In this position you set the standards for excellent Customer Service and do the follow-up on relevant KPIs. You secure the right motivated team, and develop your team and the talented people to go for the next role. 

BUILD YOUR CAREER.

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